1. Company Information
This Privacy Policy is provided by Book of Resell LLC ("we," "us," or "our"), located at 60 SW 13th ST, Miami, FL 33130. We are committed to protecting your privacy and ensuring the security of your personal information.
2. Information We Collect
Personal Information
- Name, email address, phone number
- Billing and payment information
- Government-issued identification for verification purposes
- Financial information related to ticket transactions
- Communication records and correspondence
Technical Information
- IP address, browser type, and device information
- Website usage data and analytics
- Cookies and tracking technologies
- Location data (with consent)
Transaction Information
- Ticket purchase and sale records
- Payment processing information
- Performance metrics and returns
- Third-party platform account information
3. How We Use Your Information
- Provide ticket reselling services and customer support
- Process payments and manage financial transactions
- Verify identity and prevent fraud
- Communicate about services, updates, and promotional offers
- Analyze and improve our services
- Comply with legal obligations and regulatory requirements
- Protect our rights and interests
4. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who assist in our operations
- Payment Processors: To process financial transactions
- Legal Authorities: When required by law or to protect our rights
- Business Partners: Ticket platforms and marketplaces (with consent)
- Professional Advisors: Lawyers, accountants, and consultants
We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.
5. Data Security
We implement comprehensive security measures including:
- SSL encryption for data transmission
- Secure data storage with encryption at rest
- Regular security audits and vulnerability assessments
- Access controls and employee training
- Multi-factor authentication for sensitive accounts
- Regular backup and disaster recovery procedures
6. Your Rights and Choices
You have the right to:
- Access: Request copies of your personal information
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal information
- Portability: Receive your data in a structured format
- Restriction: Limit how we process your information
- Objection: Object to certain types of processing
- Withdraw Consent: Revoke previously given consent
To exercise these rights, contact us at the information provided below.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
- Improve website functionality and performance
You can control cookie settings through your browser preferences.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Financial records may be retained for up to 7 years as required by law.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information promptly.
11. California Privacy Rights (CCPA)
California residents have additional rights including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
12. European Privacy Rights (GDPR)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation, including the rights listed in Section 6 above. Our lawful basis for processing includes consent, contract performance, legal obligations, and legitimate interests.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.
14. Contact Information
Book of Resell LLC
60 SW 13th ST
Miami, FL 33130
Email: privacy@bookofresell.com
Phone: (305) 555-0123
15. Dispute Resolution
Any disputes arising from this Privacy Policy will be resolved through binding arbitration in Miami-Dade County, Florida, in accordance with the rules of the American Arbitration Association.